Main24 Terms & Conditions – A Complete Guide for All Malaysian Users

To register and use main24's services, you must meet all of the following requirements without exception:

• At least 18 years at the time of registration. main24 does not accept underage members under any circumstances.
• Residing in or accessing the platform from a location where the use of online betting platforms is not prohibited by local laws applicable to you.
• You must have a valid and active Malaysian phone number for account verification purposes.
• Not currently subject to any self-exclusion imposed by main24 or any relevant regulatory authority.

Each individual is only permitted to hold one main24 account only. Owning multiple accounts — whether in your own name, under a family member's name, or using false information — is a serious violation that will result in the closure of all associated accounts and the forfeiture of all balances and bonuses without compensation.

During registration, you are required to provide information that is truthful, accurate, and current. main24 reserves the right to request identity verification documents such as a Malaysian identity card (MyKad) or passport at any time, particularly before processing withdrawals above a certain threshold. Identity verification is a standard security measure to protect both you and the platform from misuse.

Main24 accepts deposits via the following Malaysian payment methods only:

• E-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Bank Transfer: DuitNow, FPX Maybank2u, CIMB Clicks

All transactions are processed in Malaysian Ringgit (MYR). Foreign payment methods are not accepted. The minimum deposit is RM 10 and there is no minimum withdrawal amount. The maximum daily deposit limit depends on your membership tier.

Deposits are typically credited to your main24 account within 30 seconds of a transaction being successfully processed by the payment provider. If your deposit has not been credited within 10 minutes, please contact the main24 support team with your proof of transaction.

Withdrawals

Withdrawals are processed 24 hours a day, 7 days a week, including public holidays and festive seasons. Standard processing time is between 5 and 15 minutes. For security and anti-money laundering compliance, withdrawals will be sent to the same payment method used for your deposit.

Key conditions regarding withdrawals at main24:

• Identity verification (KYC) must be completed before your first withdrawal.
• Any bonus received must meet the applicable wagering requirements before the bonus balance can be withdrawn.
• Main24 reserves the right to request supporting documents for withdrawals exceeding RM 50,000 per day.
• Withdrawals suspected of being linked to money laundering or fraud will be placed on hold pending the outcome of an investigation.

Main24 offers a range of bonuses and promotions to our members, including welcome bonuses, reload bonuses, cashback, free spins, and seasonal promotions. All bonuses are subject to the following terms:

Wagering Requirement

Every bonus comes with wagering requirements that must be met before any withdrawal from the bonus account is permitted. Wagering requirements are typically expressed as a multiple of the bonus value — for example, a RM 100 bonus with a 20x wagering requirement means you must place total bets amounting to RM 2,000 (RM 100 × 20) before you are eligible to withdraw that bonus amount.

General Bonus Terms

• Each member is eligible to receive the welcome bonus once only, at the time of registration.
• Bonuses cannot be transferred between accounts and cannot be directly converted to cash.
• Main24 reserves the right to modify or cancel any promotion at any time without prior notice.
• Using more than one account to claim the same bonus will be treated as bonus abuse and will result in account closure.
• Some games may not count, or may count at a reduced rate, towards bonus wagering requirements — please check the details of each promotion.
• Bonus balances will expire if the wagering requirements are not met within the specified period, typically 30 days from the date the bonus is credited.

All games on main24 — including slots, live casino, Sports Betting on EPL football and the Malaysia Super League, badminton, e-sports, poker, lottery, and jackpot — are conducted in accordance with industry-standard rules and the specific rules of each game.

Fair Play Principles

• All slots and casino games use a Random Number Generator (RNG) system certified by internationally accredited independent auditing bodies. Every game outcome is genuinely random and cannot be manipulated.
• Sports betting odds displayed on main24 are the live odds applicable at the time the bet is placed and will not be changed once the bet is confirmed.
• For Sports Betting, the official result declared by the relevant sporting authority is final and binding.

Prohibited Activities

The following actions are strictly prohibited on main24 and may result in immediate account closure:

• Using automated software or bots to play or place bets.
• Exploiting technical errors or system bugs to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes.
• Systematic odds arbitrage (arbing) designed to exploit odds differences across markets.
• Using illegally obtained funds to bet or play on main24.

Member data security is main24's highest priority. We use 256-bit SSL encryption technology — the same standard employed by Malaysia's leading banking institutions — to protect all communications between your device and our servers.

Account security is a shared responsibility between main24 and its members. As a member, you are responsible for:

• Keeping your account password confidential and not sharing it with anyone, including family members.
• Using a strong password that combines uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) for an added layer of security.
• Notify main24 immediately if you suspect your account has been accessed without your authorisation.
• Always log out of your account when using a shared device.

Main24 will never ask for your password via email, SMS, or any chat platform. If you receive any such request claiming to be from main24, report it to our support team immediately — it may be a phishing attempt.

For complete information on how main24 collects, uses, and protects your personal data, please refer to Privacy Policy ours, available separately.

Main24 reserves the right to suspend, restrict, or close any member account without prior notice if there is evidence or reasonable suspicion of any of the following:

• Violation of any provision set out in these Terms & Conditions.
• Multiple account ownership (multi-accounting).
• Identity fraud or the use of false information during registration.
• Bonus abuse or exploitation of the promotions system.
• Activities suspected of involvement in money laundering or the financing of illegal activities.
• Use of unauthorised automated software or methods.
• Threats or abusive behaviour directed at main24 support staff.

When an account is closed due to a terms violation, main24 reserves the right to hold any balance in the account while an investigation is conducted. If the investigation confirms no violation, the balance will be returned to the member via their registered payment method.

Voluntary Closure

Members may also request voluntary account closure at any time by contacting the main24 support team. Any remaining balance after all wagering requirements have been met will be returned to the member within 5 business days.

Main24 is fully committed to the principles of responsible gaming. We believe that online gaming should be an enjoyable form of entertainment — not a source of financial stress or personal hardship.

Main24 provides the following responsible gambling tools for all members, which can be activated directly from your account settings:

• Deposit Limit: Set your maximum daily, weekly, or monthly deposit limit.
• Loss Limit: Set a maximum limit on how much you can lose within a given period.
• Session Time Limit: Set a maximum play duration per session or per day.
• Account Timeout: Suspend access to your account for 24 hours to 30 days — effective immediately and cannot be cancelled early.
• Permanent Closure: Permanently close your account, subject to a 24-hour waiting period for final confirmation.

If you feel that gaming is beginning to affect your life, finances, or relationships, we strongly encourage you to seek professional help. The main24 support team can direct you to appropriate assistance resources in Malaysia. For more information, visit the page Responsible Gaming us.

Main24 strives to keep the platform running without interruption 24 hours a day, 7 days a week. However, as with any technology platform, technical disruptions, scheduled maintenance, or circumstances beyond our control (force majeure) may occasionally occur.

Main24 shall not be held liable for any losses arising from:

• Platform disruptions or unavailability due to maintenance, technical failures, or factors beyond our control.
• Delays in processing deposits or withdrawals due to issues on the payment service provider's end.
• Valid game outcomes determined by certified RNG rules, regardless of whether they meet a player's expectations.
• Losses arising from a player's own negligence in maintaining their account security.
• Disputed sports results after they have been confirmed by the relevant sports governing body.

Under all circumstances, main24's maximum liability to any member is limited to the amount of the active balance in that member's account at the time the liability claim is made.

Main24 values feedback from all members and is committed to resolving any disputes fairly and transparently. If you have a complaint or dispute relating to your account, a transaction, or a game outcome, please follow the procedure below:

1. Contact Support Immediately: Report your issue to the main24 support team via live chat, WhatsApp, or email at support@main24.best within 72 hours of the incident. Please include full details and any relevant supporting evidence.
2. Internal Review: Our team will review your complaint and respond within 24 hours for general issues or within 4 hours for urgent financial matters.
3. Escalation: If you are not satisfied with the first-level resolution, you may request that your case be escalated to a senior main24 supervisor for further review.
4. Final Resolution: Decisions issued by main24 management following a thorough investigation are final and binding.

All complaints and investigations are handled in strict confidence. main24 will not discriminate against any member for submitting a legitimate complaint.

These Terms & Conditions are governed by and interpreted in accordance with the laws and regulations applicable to the operation of the main24 platform. Bahasa Melayu is the official language for all communications and legal documentation relating to the main24 platform for the Malaysian market.

By using the main24 platform, you acknowledge that you have read, understood, and agree to be bound by these entire Terms & Conditions, along with all other policies referenced herein, including Privacy Policy and Responsible Gambling Policy.

If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid, and all remaining provisions shall continue in full force and effect.